Complaints and Grievance Policy
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Institute of Operative & Alchemical Magic Operated by Enochian Accoutrements
British Columbia, Canada
Purpose The Institute of Operative & Alchemical Magic is committed to providing responsible instruction and maintaining clear, fair, and respectful processes for addressing concerns. This policy outlines the procedure for submitting, reviewing, and resolving complaints or grievances related to Institute training and administration.
Scope
This policy applies to complaints or grievances related to course content delivery, instructional conduct, administrative processes, or ethical concerns within the scope of Institute training. It does not apply to matters outside the educational activities of the Institute or to disputes unrelated to training services.
Informal Resolution
Where appropriate, students are encouraged to attempt informal resolution by contacting the Institute directly to discuss concerns in a constructive manner. Many issues can be resolved through clarification or communication without the need for formal review.
Formal Complaints and Grievances
If a concern cannot be resolved informally, a formal complaint or grievance may be submitted in writing. Formal submissions must include the complainantβs name, contact information, a clear description of the issue, and any relevant dates or supporting information.
Internal Review Process
All formal complaints and grievances are reviewed by the Institute in a timely and impartial manner. The Institute may request additional information or clarification as part of the review process. Outcomes are determined at the discretion of the Institute based on the nature of the issue and the information available.
External Mediation
If a complaint or grievance cannot be resolved through the Instituteβs internal review process, the Institute acknowledges the option to engage an independent external mediator. External mediation, where agreed upon, will involve a neutral third party with no affiliation to the Institute. Any costs associated with external mediation will be addressed by mutual agreement prior to engagement.
Confidentiality
Complaints and grievances are handled with appropriate discretion and confidentiality. Information is shared only to the extent necessary to review and address the concern. Protection from Retaliation Students who submit complaints or grievances in good faith will not be subject to retaliation. This protection does not apply to complaints that are knowingly false, malicious, or submitted in bad faith. Limitations The Institute does not guarantee a specific outcome in response to complaints or grievances.
A complaint does not entitle a student to a refund, certification, or modification of training requirements unless explicitly determined by the Institute. Contact Formal complaints may be submitted via the contact information listed on the Institute website
About the Institute
Program Overview
Admissions
Student intake form
Client services intake
FAQ
Contact
Ethics and Responsibility
Submit Withdrawal Request
Return Shipping Costs: In accordance with EU consumer regulations, the buyer is responsible for bearing the direct cost of returning any physical goods. We do not provide prepaid return shipping labels, or reimbursement on shipping for standard items (such as standard oils, incenses, or un-customized catalog items). Also keep in mind that in accordance with EU law, (as well as our own polices) we never allow returns or refunds on talismans or amulets, or any other items made to order since they have your name and purpose and thus cannot be resold.
