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Return Shipping Costs: In accordance with EU consumer regulations, the buyer is responsible for bearing the direct cost of returning any physical goods. We do not provide prepaid return shipping labels, or reimbursement on shipping for standard items (such as standard oils, incenses, or un-customized catalog items). Also keep in mind that in accordance with EU law, (as well as our own polices) we never allow returns or refunds on talismans or amulets, or any other items made to order since they have your name and purpose and thus cannot be resold.